It’s easy to assume that to obtain more work you need more customers. And a considerable amount of the time that’s true. However, repeat work can be a great source of revenue too.
Whenever you’re doing a job, be mindful of how much you could earn if you’re asked back to carry out more work in the future. Here are Quotatis’ 5 easy things to do to increase the chances of you getting repeat work.
1. Turn up when you say you will
Showing up punctually is a simple way to create a great first impression. Make sure you do this whenever you have an appointment with your customer and don’t keep changing appointment dates and times.
Most customers will get annoyed pretty quickly if you don’t show up when you say you will, and this might make them decide not to hire you. But if you honour your appointments they’ll take it as a sign that you’re professional, reliable and are taking the job seriously– this could easily win you the job and repeat work.
2. Dress to impress
Another way to create a good impression is to dress well. Don’t worry– this doesn’t mean showing up in a suit and tie. Just ensure you look neat and tidy and aren’t bringing mud or dust into your customer’s home.
Think about getting some branded polo shirts for your team (or even just for you if you work alone). This makes things easy to look smart and professional and is a great way to help your business stick in your client’s mind.
3. Take time to explain
If you’re a skilled professional with years of experience, it can be easy to forget that some homeowners have very restricted knowledge when it involves home improvements. So if you catch them appearing confused or switched off when you’re explaining a job, check that they understand the language you’re using.
Even if they do understand what you’re talking about, your client will appreciate you making the effort to make sure you’re being clear and will be encouraged to send repeat work your way when it crops up.
4. Put it in writing
We recommend writing everything down into a proper quote when you agree on a job and a price with a customer. It’ll help to make sure you’re on the same page and prevent any quibbling over agreed quotes later on.
But these aren’t the only benefits. Putting things in writing for your client before they ask will help to reassure them that you’re being upfront and honest about what needs doing and what you’re going to charge. This can help you stand out from your competitors and put you first in line for extra work.
5. Give rewards to customers
It’s sad but true – sometimes doing a great job just isn’t enough to embed your business into your customer’s mind and get them to send more work your way. So offer some rewards.
This doesn’t have to leave you out of pocket. Just a free aftercare session or a 10% discount on a second job can secure you the repeat work you need.
So getting repeat work doesn’t have to be costly or hard work. Sticking to these 5 tips should help you get your excellent work recognised and gain your clients’ support.
If you’d like to grow your customer base and win more repeat work and to find out more about how Quotatis can help, click here. If you’re a member of constructaquote.com you can get an exclusive 25% off paid plans.